Refund and Returns Policy
Ecomext Return & Return Policy
At Ecomext, we want to provide a smooth and hassle-free shopping experience. Please read our return and refund terms below.
Return Period
- Products can be returned within 7 days from the date of delivery.
- Products must be unused, unworn, unwashed and in their original packaging with tags and accessories.
- Invoice/E-Bill may be required for verification.
Damaged or Wrong Product
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Damaged products must be reported within 24 hours of delivery.
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For damaged, wrong, or missing products, clear photos, Invoice/Bill and unboxing video may be required.
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Used, scratched, altered, or damaged products will not be accepted.
Exchange
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Exchange is available within 7 days, subject to availability.
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For approved wrong-product exchanges, reverse pickup may be provided free of charge.
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₹99 replacement shipping charges may apply.
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After two exchanges, the order will not be eligible for another return or exchange.
Refund
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Refunds are processed after the returned product is inspected and approved.
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Refunds are generally processed within 5–7 working days.
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Shipping and handling charges are non-refundable.
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For customer-requested returns, return shipping charges may be borne by the customer.
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Damaged-product pickup may have a 20% handling deduction; approved self-shipped damaged returns may be processed without this deduction.